Customer Service Representative

Ottawa, ON, Canada

Part Time to Full Time

Mid Level

Join Our Dynamic Customer Support Team!
Are you ready to take on a rewarding challenge? Do you thrive in a collaborative environment where your enthusiasm and problem-solving skills shine? If you’re passionate about delivering outstanding customer service, we want you on our team!
Why Join Us?
This is an incredible opportunity to be part of a close-knit, supportive team that takes pride in offering a diverse range of products and services. You'll benefit from personalized training, your own dedicated workspace, and a workplace culture where everyone is valued and recognized.
About the Role
Our call centre is looking for punctual, reliable, and flexible team players who are committed to excellence.
What You Bring:

Experience: 1+ year of customer service experience, ideally in an inbound call center setting.
Communication Skills: Strong listening abilities, a professional telephone manner, and the skill to engage customers with enthusiasm and tact.
Tech-Savvy: A willingness to learn technical processes related to a variety of products and services.
Performance-Driven: A desire to meet or exceed monthly performance metrics, including call quality and efficiency.
Positive Attitude: A genuine passion for providing exceptional customer experiences.
Bonus Skills: Experience with email, FTP, DNS, or website troubleshooting is a definite plus.
Flexibility: Availability to work shifts during our operating hours, including evenings, weekends, and holidays.
Bilingualism: Proficiency in English and French is an asset but not required.

What’s in it for You?

A supportive and friendly team environment.
Opportunities for growth and professional development.
A chance to make a real impact on customer satisfaction.

If you take pride in providing exceptional service and are ready to join a team that celebrates your contributions, apply today!
Please note: Non-smokers only.

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