Customer Service Representative
OUR CUSTOMERS BRING A VISION - WE BRING THE PLATFORM TO SHARE IT ONLINE.
We believe those who contribute make us better. It is why we support thought leaders, web developers, innovative businesses, entrepreneurs, and innovators to contribute, share, and succeed online with domain names and a broad suite of hosting services
Location: Ottawa, Ontario (on site)
The Opportunity
Are you looking for a challenge yourself? Do you get excited to work closely with teammates and learn? Do you thrive on finding solutions? Are you passionate about making every moment count with customers? Come join our customer support team!
This is a fantastic opportunity if you enjoy working on a small, collaborative and rewarding team that offers a variety of products and services. You will enjoy the benefits of one-on-one training, office perks, and a work environment where everyone knows your name. Our Customer Support team is seeking applicants who are reliable, flexible and thorough.
To be successful in the role, you bring:
- Well honed listening and communication skills, professional telephone manner, and the ability to deal with customers tactfully, effectively and with enthusiasm.
- Aptitude for learning technical processes across a variety of products and services.
- Drive to meet or exceed monthly performance goals, including call quality and performance efficiency.
- Experience with e-mail, DNS or website troubleshooting is a definite asset.
- Must be fully flexible to work shifts within our operating hours (evenings, weekends and holidays).
It will be a bonus if you are
- Some previous knowledge of domains, DNS, hosting and SSL is an asset
- Attitude that behind every problem lies a solution
- The ability to deal with people, to make them feel they're not just a number, but rather a client
- Bilingual
Benefits of joining the CS Team
- Technology needed for position is provided
- Competitive Salary
- Development opportunities and continued growth
Why Should you join Rebel?
We’re committed to:
- Enabling Participation: Our mission is to give everyone the tools to contribute online. That means removing barriers and providing a thoughtful and accessible user experience, a venue for community events, discounts when the cost is a barrier, and collaborating to help people power their ideas.
- Building Community: We support those in our community locally, nationally and globally who share our passion for educating and enabling participation online.
- Giving Back: We share our expertise through articles, podcasts and by taking the stage at inspiring events worldwide. We also support amazing people and organizations that impact our society with discounted or free products and services.
- Technology: We’re dedicated to protecting our customer’s data and digital assets online. Our infrastructure is the heart of our service offering. We guarantee 99.9% uptime from data centres around the world.
Time and energy go into creating the tools and services that power our customer’s contribution. Like all things Rebel, our work culture invites and inspires, encourages exploration and embraces adaptation. Our mission - Be Thoughtful. Be Simple. Be Brave - is woven into everything we do, from our robust products to our quirky office traditions.
NON-SMOKERS ONLY, PLEASE!